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MR138'S COMMITMENT

MR138 Responsible Gaming – Safe Play Guide for Malaysian Players

Playing for fun is great. But MR138 aware that for some people, entertainment can quietly turn into a problem. That is why we do not just offer games – we also provide tools, guidance and support so every Malaysian player can gamble safely, responsibly and with full control.

This page is a comprehensive resource on our approach MR138 to responsible gaming. Here you will find guidance on recognising warning signs, the self-control tools available to you, and steps you can take if you need help.

Reminder: The MR138 platform is for entertainment purposes only. Please only play with amounts you are comfortable losing. If gambling starts affecting your daily life, seek help immediately.

On This Page
Adjustable Deposit Limits

Set your own daily, weekly, or monthly deposit limits directly through your MR138 account settings. Limits take effect immediately, and any increase requires a 24-hour waiting period.

Temporary Account Suspension

Need a break? Suspend your MR138 account for 24 hours, 7 days, 30 days, or up to 12 months with a single request to our support team.

Permanent Self-Exclusion

Choose to permanently exclude yourself from the MR138 platform. Your account will be closed and no new registrations using the same details will be permitted.

24/7 Support in Bahasa Malaysia

MR138's Bahasa Malaysia-speaking support team is ready to help you use our self-control tools or answer any questions about responsible gaming.

MR138's Commitment to Responsible Gambling

MR138 believes that healthy online entertainment is every Malaysian player's right – not just a marketing slogan. Since the platform launched in 2018, responsible gaming has been part of our company's DNA, not a bolt-on feature tucked away on a page nobody reads.

We know that the vast majority of MR138 players are here for the fun of it — much like catching an EPL match on the weekend or playing badminton with friends. For most people, online gambling is purely entertainment and something they manage with ease. That said, we also recognise that for a small number of players, gaming habits can develop into something more serious.

That is why MR138 investing in effective self-control tools, providing clear information about risks, and ensuring our support team is trained to assist players who need help – without judgment and with full empathy.

Responsible gaming isn't about limiting your enjoyment. It's about making sure entertainment stays as entertainment — nothing more.

MR138 Age Policy: The MR138 platform is exclusively for individuals aged 18 and above. This is not merely a legal requirement — it is our moral responsibility. Age verification is carried out thoroughly during registration and during the KYC process prior to the first withdrawal.

MR138 Responsible Player Profile

Understanding playing patterns helps us provide the right support. Below is a general overview of healthy gaming habits compared to habits that may need attention:

Play for funHealthy
Play within your set budgetHealthy
Chasing lossesWarning
Borrowing money to gambleRisk

If you recognise yourself in either of the last two categories, MR138 has tools to help you get back on track.

Responsible Gaming Principles at MR138

Six core guidelines to keep your MR138 gaming experience enjoyable and within your control

Set a Budget Before You Play

Before depositing to MR138 via Touch 'n Go, GrabPay, or FPX, decide upfront how much you are comfortable spending. Think of it like a monthly entertainment budget — similar to setting aside money for movies or a dinner out. Make your deposit, enjoy the games, and once the balance is gone, that's your session done for the day. Don't top up to "chase losses" — that's a habit worth avoiding.

Control Your Playing Time

Time flies when you're playing slots or Live Casino on MR138. Before you start, decide how long you want to play and stick to it — set a timer on your phone if it helps. Avoid playing during hours you should be sleeping, working, or spending time with family. If you find it increasingly hard to stop, use the session time limit feature available in your MR138 account.

Play for Fun, Not for Income

MR138 offers over 500 games designed for entertainment – from fun jackpot slots to Live Casino tables with real dealers that bring the authentic casino atmosphere straight to your home. Winnings are an exciting bonus, not something to rely on. Never treat MR138 as a source of income or a way to resolve financial problems.

Never Chase Losses

One of the most dangerous habits in gambling is "chasing losses" – continuing to play or increasing your bets after a losing streak in hopes of winning back what you lost. This is the surest way to lose even more money. If you have a losing session, accept that loss as the cost of entertainment and walk away. Tomorrow is a new day. MR138 offers all its games 24 hours a day – it will still be there when you return.

Maintain a Healthy Life Balance

Playing at MR138 should be a small part of a balanced life – not the centre of it. Make sure you still spend quality time with family, keep up with work responsibilities, take care of your physical and mental health, and stay socially active. If you find that gambling is starting to affect your relationships, work, or wellbeing, that is a warning sign that needs to be addressed right away.

Seek Help Without Shame

Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with gambling-related issues, don't wait. MR138 offers self-exclusion tools and non-judgmental support. Reach out to our team at support@mr138.best or use the self-control tools in your account today — before things escalate.

MR138 Self-Control Tools

All these tools are available free of charge to every MR138 member — use them whenever you need

Deposit Limit

This feature lets you set a maximum deposit amount for a given period. You can choose a daily, weekly, or monthly deposit limit based on what works best for you.

  • Takes effect immediately once set
  • Can be reduced at any time with no waiting period
  • Limit increases require a 24-hour waiting period as a safeguard
  • Limits apply across all deposit methods – Touch 'n Go, GrabPay, DuitNow, and more
How to set a deposit limit: Log in to your MR138 account → Account Settings → Responsible Gaming Controls → Deposit Limit. You can also contact our customer support via live chat.

Session Time Limit

Set a time limit for each gaming session on MR138. Once your chosen limit is reached, the system will notify you and encourage you to take a break or end the session.

  • Choose a session limit between 30 minutes and 8 hours
  • Receive a notification 10 minutes before your session limit is reached
  • The system encourages you to take a break once the limit is reached
  • Useful for preventing unintentional over-play
Psychologists recommend taking a break of at least 15 minutes every 2 hours to maintain sound judgment while playing.

Temporary Account Suspension (Cool-Off)

If you feel you need a break from gambling for a while, MR138's account suspension feature is the right solution. Your account will be locked for the duration you select.

  • Suspension periods: 24 hours, 3 days, 7 days, 30 days, or 90 days
  • Takes effect immediately upon request
  • Cannot be reversed during an active suspension period
  • Account balance fully preserved
Contact MR138 support via live chat or email to activate an account suspension. Our team will process your request within 30 minutes.

Permanent Self-Exclusion

For those who wish to stop gambling altogether, MR138 offers a permanent self-exclusion option. This is a step we fully support, and our team will guide you through the process.

  • Account is permanently closed and cannot be reopened
  • No new registrations using the same details will be permitted
  • Any eligible balance will be returned
  • MR138 will add your name to our internal exclusion list
Permanent self-exclusion is a serious and irreversible decision. Please contact MR138 support and make sure this is something you have thought through carefully.

Warning Signs You Should Know

Problem gambling rarely happens overnight. It develops gradually. Recognising the early warning signs is key to taking action before things get worse. Go through the list below honestly:

  • You think about gambling almost constantly – while working, eating, or trying to sleep
  • You need to wager increasingly larger amounts to feel the same level of excitement
  • You feel restless, irritable, or unable to sleep when trying to cut back or stop playing
  • You consistently gamble to try to win back losses from a previous session
  • You lie to family or friends about how much time or money you have spent on gaming
  • You are using money that should go towards bills, food, or family needs to gamble
  • You borrow money from family, friends, or take out loans to fund your play
  • Your relationships with family or friends have started to suffer because of your gambling habits
  • Your work or academic performance has declined since you started gambling more frequently
  • You have tried several times to stop or cut back on gambling but have not been able to
If you recognise 3 or more of the signs above in yourself, we encourage you to take action today. Start by using MR138's self-control tools or contact our support team for further assistance.

Steps to Get Help

If you or someone you care about is struggling with a gambling problem, here are the steps you can take today:

1
Acknowledge the Problem

The first and most important step is being honest with yourself that a problem exists. It takes courage, but it is the foundation of recovery. There is nothing to be ashamed of — problem gambling is a treatable health condition.

2
Use MR138's Self-Control Tools

Contact MR138 support immediately at support@mr138.best or via live chat to activate an account suspension or self-exclusion. This will block access to the platform while you seek help.

3
Talk to Someone You Trust

Tell a partner, parent, sibling, or close friend you trust. Social support is the single most important factor in recovery. Do not carry this burden alone.

4
Get Professional Support

Malaysia has several support channels for gambling-related issues. Public health clinics offer counselling services that can help. Do not hesitate to seek professional help – it is your right.

5
Manage Your Finances with Support

If gambling has affected your finances, consider seeking help with money management. AKPK (Agensi Kaunseling dan Pengurusan Kredit) provides free debt counselling services for Malaysians.

Self-Assessment – Am I Gaming Responsibly?

Answer these questions honestly to get a clearer picture of your gaming habits

Check any statements that have been true for you in the past 3 months. This is for your personal reference only — none of this information is sent to MR138.

How to Apply for Self-Exclusion at MR138

A straightforward, confidential process — we will guide you through it

Temporary Suspension

1

Log in to your MR138 account

2

Go to Account Settings → Responsible Gambling

3

Select "Suspend Account" and choose your preferred duration

4

Confirm the request — account suspended immediately

Or reach out via 24/7 live chat for immediate assistance.

Permanent Self-Exclusion

1

Contact MR138 support at support@mr138.best or via live chat

2

State your permanent self-exclusion request and verify your identity

3

Our team will process the request and confirm within 1 hour

4

Any eligible balance will be refunded to your original payment method

This process is completely confidential and we will not ask for your reasons.

Contact the MR138 Responsible Gaming Team: Email us at support@mr138.best with the subject line "Responsible Gambling" or use our 24/7 live chat. All self-control requests are treated as a priority and will be processed promptly.

Child Protection & Parental Guide

MR138 is a platform exclusively for adults aged 18 and above. We take the protection of minors extremely seriously. The MR138 registration process is designed to screen out underage individuals through information verification and KYC procedures.

That said, parents and guardians also play a vital role in ensuring children do not access online gambling platforms. Here are some steps you can take:

  • Never share your MR138 login credentials or account details with anyone, including children
  • Log out of your MR138 account every time you finish using a shared device
  • Use parental control software such as screen time features on your phone to restrict children's access to certain websites
  • Keep your MR138 password secure and avoid writing it somewhere it can easily be seen
  • Have open, positive conversations with your children about the risks of online gambling in an educational way
If You Discover a Child Accessing MR138: Contact us immediately at support@mr138.best. We will close the account right away, delete all associated data, and return any deposited funds.

Support for Players' Families

If someone in your family is struggling with a gambling problem, you may be feeling the strain too. Here are some ways you can help:

Communicate with Empathy

A non-judgmental approach is more effective. Raise your concerns with specific examples ("I worry when you're still playing at 3 in the morning") rather than broad accusations.

Encourage Professional Help

Offer to accompany them to see a counsellor or doctor. Concrete offers of support are more effective than words of concern alone.

Take Care of Yourself Too

Supporting someone with a gambling problem can be exhausting. Make sure you look after yourself too, whether through counselling or a family support group.

FAQ – Responsible Gaming at MR138

Answers to the most frequently asked questions about responsible gaming at MR138

Yes, you can set deposit limits directly through your MR138 account settings without contacting support. Log in to your account, go to Account Settings, then select the Responsible Gaming Controls or Deposit Limits menu. From there you can set daily, weekly, or monthly limits as needed. Limits take effect immediately once saved. Please note that if you wish to increase a limit, the system will impose a 24-hour waiting period as a safety measure to ensure your decision is considered rather than impulsive.

Yes, your MR138 account balance is completely safe during any suspension period. Player funds are held in a separate account from the company's operating funds, ensuring your money is always available. While your account is suspended, you will not be able to log in, make deposits, or place bets – but your balance remains fully intact. Once the suspension period ends and your account is restored, your full balance will be there. If you opt for permanent self-exclusion, any eligible balance will be refunded to the original payment method you used for your deposit.

No. All responsible gaming requests – including account suspension and self-exclusion – are handled in strict confidence. MR138 will not disclose any information about these requests to any third party, including family members, unless you provide written consent or we are required to do so by law. MR138's privacy policy applies in full to all responsible gaming matters. You can use these tools with complete confidence that your privacy is protected.

MR138 uses several approaches to identify players who may need support. Our system monitors certain patterns that can indicate unhealthy gaming behaviour – such as continuous late-night wagering, sudden spikes in deposit frequency or amounts, or clear "chasing losses" patterns. When such patterns are detected, our responsible gaming team may proactively reach out to the player concerned to offer information about available self-control tools. This is done with sensitivity and without judgement. Players can also opt in to receive periodic reality checks through their account settings.

For a temporary account suspension (such as 24 hours, 7 days, or 30 days), your account will be automatically reinstated once the period ends and you can resume use as normal — no need to register a new account. However, for permanent self-exclusion, your account is closed permanently and you will not be able to register a new account using the same name, phone number, email address, or ID number. This is a policy we uphold to protect your best interests. If you feel you are ready to play again after receiving professional help, please contact us to discuss — we will assess each case individually.

Play Fun, Play Safe with MR138

MR138 offers over 500 quality games to entertain Malaysian players – slots, Live Casino, jackpots and Virtual Sports. Play with a deposit as low as RM10, withdraw winnings in 5 minutes, and enjoy 24/7 support in Bahasa Melayu. Most importantly, play within your means and keep it purely for entertainment.

Register a Free Account Log In

Need responsible gaming support? Contact support@mr138.best — we are here for you.

MR138 Self-Control Tools — Summary

Deposit Limit
Daily / Weekly / Monthly — takes effect immediately
Session Time Limit
30 minutes to 8 hours — warning notification sent
Temporary Suspension
24 hours to 90 days – balance fully preserved
Permanent Self-Exclusion
Permanent closure – remaining balance returned to you

All of these tools free and available to all MR138 members

Bahasa Melayu